Privacy Policy

TrakApp LLC ("Trak") provides the Trak mobile application ("the Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our iOS and Android apps. By creating an account or using Trak, you agree to the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please stop using the Service.

1. Scope

This Privacy Policy applies to:

• The Trak mobile applications for iOS and Android
• All in-app features, groups, activities, and shared content
• Communications and support interactions related to your account

This policy does not apply to:

• Third-party platforms you use independently
• External websites we do not operate
• Payment processors' own privacy practices (Apple and Google)

2. Information We Collect

We collect information you provide directly, information generated through your activity in the app, and technical data needed to operate and secure Trak.

2.1. Information You Provide

Account Information

When you create an account, we collect:

• First and last name
• Username
• Email address
• Password (encrypted)
• Birthdate
• Country
• City (manually entered)
• Currency (auto-selected from country unless changed)
• Optional phone number

We use this information to create and manage your account, personalize your experience, and sync your data across devices.

User-Generated Content

Depending on how you use Trak, you may enter or upload:

• Tasks and lists
• Grocery items
• Events and reminders
• Expense entries, amounts, splits, and categories
• Group names, membership, roles, and invitations
• "Vibes" (reaction-style messages)
• Notes, comments, and descriptions
• Photos if you choose to upload them (e.g., group images or receipts)

This information is visible to the people you choose to share it with.

Support and Communications

If you contact Trak, we may collect:

• Email address
• Message content
• Any attachments you submit
• Technical logs if needed for support

2.2. Information We Collect Automatically

Device & Technical Information

• Device type
• Operating system version
• App version
• IP address (security purposes)
• Language and timezone

Usage Data

• Feature usage frequency
• In-app actions
• Crash logs and diagnostics
• Aggregated analytics to improve functionality

This data is anonymized or pseudonymized whenever possible.

3. How We Use Your Information

Trak uses your information to:

• Create and maintain your account
• Sync your information across devices
• Display the correct currency and regional formats
• Facilitate group tasks, events, expenses, and interactions
• Send notifications and reminders adjusted to your city and timezone
• Improve the Service through analytics and diagnostics
• Provide customer support
• Detect, investigate, and prevent fraud or misuse
• Comply with legal requirements

Trak does not sell your personal data.

4. How We Share Your Information

We share information only as necessary to operate Trak effectively.

4.1. With Service Providers

We use trusted partners to power Trak's infrastructure, including:

• Supabase (authentication, database, file storage)
• Analytics and crash-reporting providers
• Email and communication tools

These partners process data on our behalf under strict contractual confidentiality and security obligations.

4.2. With Other Users You Choose to Interact With

When you join groups or share content:

• Group members may see tasks, expenses, events, comments, and similar shared information
• Group activity may remain visible to members even after you delete something if they already had access
• Content may remain as part of their records even if you delete your account (your identifying details will be removed)

4.3. For Legal, Safety, or Security Reasons

We may disclose information if required to:

• Comply with legal obligations
• Respond to valid legal requests
• Protect Trak's rights, property, or users
• Detect or prevent fraud or security threats

We seek to limit such disclosures to what is strictly necessary.

5. Payments

Premium features may be purchased through:

• Apple In-App Purchases (iOS)
• Google Play Billing (Android)

Trak does not collect or store payment card details.

All payment information is handled by Apple or Google under their own privacy terms.

6. International Data Transfers

Trak stores and processes data using Supabase and other service providers that may operate in the United States or other countries.

These regions may have different data protection laws than your home country.

Regardless of location, we apply technical and contractual safeguards to protect your information.

7. Data Security

Trak uses industry-standard security measures, including:

• Encrypted communication (HTTPS)
• Secure password hashing
• Access controls
• Monitoring for abuse and unusual activity
• Modern cloud infrastructure

No system is completely secure.

You are responsible for protecting your account credentials.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Update or correct information
• Request deletion
• Export your data
• Withdraw consent (where applicable)
• Object to or restrict processing

Some actions can be completed in-app.

For other requests, email support@trakapp.io.

9. Account Deletion & Data Retention

Account Deletion

You may request account deletion at any time. After deletion:

• Your personal information is removed from Trak's systems
• Content shared in groups may remain visible to other members
• Your name and identifiers will be removed from remaining group records

Data Retention

Trak retains data:

• While your account is active
• As necessary to operate and secure the Service
• To comply with law
• For backup and recovery for a limited period

10. Children's Privacy

Trak is not intended for anyone under 13 years old, and we do not knowingly collect data from children.

If you believe a child has used Trak, please contact us so we can remove the information.

11. Cookies and Tracking

Trak's mobile applications may use:

• Local storage
• Analytics SDKs
• Device identifiers

These tools help improve performance and enhance user experience.

Trak does not use these tools for advertising or cross-app tracking.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Major changes will be communicated through:

• In-app notifications
• Email (if appropriate)
• Updated "Last Updated" date

Changes take effect when posted.

13. Contact

For questions or concerns:

TrakApp LLC

Email: support@trakapp.io